https://www.bocksolutions.com/home daily 1.0 2019-09-05 https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5d716af277a52f0001798332/1567714042222/Artboard+5.png Home https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5cf585643ccb040001c419fd/1559594343035/Artboard+2%402x.png Home https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5cf688efe7ce680001cf62e6/1559660787163/Artboard+2%402x.png Home https://www.bocksolutions.com/services-gallery daily 0.75 2019-06-06 https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5cf93ae79969ef0001ea473d/1559750338867/ Services This is where automation starts and ends. An effective user interface to automation ensures that requester have the information they need to get high quality and actionable data to the automated process. It also allows our users to track the process’ progress. https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/5cf7dbc0f3d47c000128dfc7/5cf7dbd1b8039e0001dc0527/1559750338867/Services+Icon+Interface.png Services This is where automation starts and ends. An effective user interface to automation ensures that requester have the information they need to get high quality and actionable data to the automated process. It also allows our users to track the process’ progress. https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/5cf7dbc0f3d47c000128dfc7/5cf7dc0c8fc110000107afcf/1559750347062/Services+Icon+Automation.png Services There are now more tools that ever to automate your processes. Good code is essential to successful automation. Our consultants have deep experience using the tools like Azure Automation, System Center Orchestrator, Logic Apps, PowerShell, SMA, PowerApps and more. We can help identify the right tool for the job. https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/5cf7dbc0f3d47c000128dfc7/5cf7dc163fb7c10001614d90/1559750353773/Services+Icon+Training.png Services An automation that can not be maintained should not be built. Bock Consultants have been training our customer’s enterprise teams to support and build automated processes for over 10 years. https://www.bocksolutions.com/solutions-gallery daily 0.75 2019-06-05 https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5cf827389d69340001e965ef/1559765973453/ New Gallery - Service Catalog https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/5cf81db738bb300001a1f3b2/5cf81df592711d00011796dd/1559765973453/100-Catalog.png New Gallery - Service Catalog https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/5cf81db738bb300001a1f3b2/5cf81e057419450001003e19/1559765985543/100-Infrastructure.png New Gallery - Infrasturcture https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/5cf81db738bb300001a1f3b2/5cf81e0b92711d0001179827/1559765604403/100-Integrations.png New Gallery - Integrations Companies need to have their enterprise class systems share data and interact throughout the business process. For instance often development teams use a tool like DevOps or JIRA to track their processes but the rest of the company uses Service Now. A user may report an application bug that gets escalated to the Development team. The user will want regular updates on the process but wont usually have access the the DevOps management system. In addition the Development team may have questions for the user. An integration developed by Bock would allow the Service Desk technician the ability to create a DevOps ticket that is linked to the user created Service Now ticket. These two tickets could share comment and status information through the resolution life cycle. The Development team can ask questions and get responses from the user. The user can see the progress of the work. Each team would only have to use the tool that they are most familiar with. https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/5cf81db738bb300001a1f3b2/5cf81e145e70790001982d85/1559766006933/100-HR.png New Gallery - Human Resources https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/5cf81db738bb300001a1f3b2/5cf8271e92b5cd0001fec4fe/1559766840897/100-SNOW.jpg New Gallery - Digitize Workflows https://www.bocksolutions.com/servicenowservices daily 0.75 2019-09-24 https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5d8a73b12e3df177136b7175/1569353156634/ ServiceNowServices - Service Portal ServiceNow Service Portal is a powerful tool for employee self-service and can even be used by customers. Let Bock Solutions help build a world-class service portal and automate each offering. https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/5d8a638b146a7256c97ecad7/5d8a63caf7acc223f795bec7/1569353156634/thinwhite.png ServiceNowServices - Service Portal ServiceNow Service Portal is a powerful tool for employee self-service and can even be used by customers. Let Bock Solutions help build a world-class service portal and automate each offering. https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/5d8a638b146a7256c97ecad7/5d8a65d50757c53297148842/1569353364938/ServiceCatalog.png ServiceNowServices - Service Catalog and Service Portal Getting the right data into a Service Catalog item is not easy. Too many companies let developers with no knowledge of the IT process build catalog items. These often fall short of the original goal and do not support automation well. Our experience on both sides of the process with save time, money, and provide the promises of an automated IT. https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/5d8a638b146a7256c97ecad7/5d8a683cb47a190fe28618d0/1569353056581/ITOM.png ServiceNowServices - Operations Management No company has more experience getting system events into ServiceNow and routed to the right group. Some of the largest companies in the world count on the tools we use and our best-practice methodologies. We can implement ServiceNow ITOM or use other automation tools like System Center Orchestrator, Azure Automation, and Azure Logic Apps. We have successful integrations with SCOM, Solarwinds, Azure Logs, Nagios, and more. https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/5d8a638b146a7256c97ecad7/5d8a6f19b5431a7190c8b2c0/1569354673664/CMDB.png ServiceNowServices - CMDB and Discovery The heart of ServiceNow is the CMDB. The data needs to be the right kind, complete, authoritative, and up to date. It takes more than a few scripts to get this right. We have extensive knowledge of the systems, management tools, networks, and security involved in getting the ongoing job of discovery done. Let us help get the foundation of good ITSM right. https://www.bocksolutions.com/contact daily 0.75 2019-09-05 https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5d715add77a52f000177a575/1567709925871/shutterstock_430168801.jpg Contact https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5cf698e9511e9900019c942f/1559664874420/shutterstock_1163561395+%5BConverted%5D_no+text.png Contact https://www.bocksolutions.com/solutions daily 0.75 2019-09-26 https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5cfa88136fba6f000123c801/1569527594118/Half+Circle+-+Solutions+LJ2.png Solutions https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5cf81e5eaac1a90001206946/1559933783431/shutterstock_1163561395+%5BConverted%5D_no+text.png Solutions https://www.bocksolutions.com/services daily 0.75 2019-09-05 https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5cfab14ec67a4b00018c0b10/1559933309861/Services%2BIcon%2BInterface.png Services https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5d717150e08d790001f589b2/1567715681064/Artboard+2.png Services https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5cfab15bc47a210001ed1b95/1559933314076/Services%2BIcon%2BAutomation.png Services https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5cfab163723f79000129077a/1559933320024/Services%2BIcon%2BTraining.png Services https://static1.squarespace.com/static/5ce31b60881a8b000161e9a1/t/5cfab357de0a840001126cb5/1559764576340/shutterstock_1163561395+%5BConverted%5D_no+text.png Services